From bold new immersive experience concepts to established attraction groups ready to scale, I bring the attraction industry CX executive leadership experience and strategy needed to turn your vision into operational reality.
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I've spent nearly 20 years in the attractions industry working across theme parks, waterparks, and everything in between. I've pioneered CX leadership strategy for award-winning immersive attractions like The VOID, JUMP by Limitless Flight, and Ballast VR.
CX Immersive is built for lean teams that need experienced attraction industry leadership to move fast and help grow it right. Whether you're a new concept that's prerevenue, or you're about to open your first location, or you're wanting to grow, I can work with that.
SERVED through EXPERT CX STRATEGY
NEW IMMERSIVE ATTRACTIONS WORLDWIDE
DRIVEN BY WORLD-CLASS CX INITIATIVES
"ONE OF THE MOST BRILLIANT MINDS WHEN IT COMES TO CUSTOMER EXPERIENCE"
"Clay is one of the most brilliant minds when it come to customer experience. He has a talent for understanding your mission and teaching core principles teams. Each member of the JUMP team understands that it is their job to 'create a life-changing moments' for each Guest no matter the circumstances.
JAMES JENSEN | CEO & COFOUNDER
JUMP BY LIMITLESS FLIGHT
"His talent for turning big ideas into polished, high-impact experiences is unmatched"
"Clay is a visionary leader in Customer Experience, with an exceptional ability to craft and articulate strategies that set new standards in the attractions industry. His talent for turning big ideas into polished, high-impact experiences is unmatched, ensuring that every touchpoint is intentional and memorable."
EVAN BARNETT | PRESIDENT
PYEK GROUP
"The VOID’s renowned customer experience was undeniably shaped by Clay’s genius."
"I’d love to recommend Clay, whose success speaks for itself. He has a remarkable ability to take the creative visions of immersive entertainment pioneers and transform them into scalable, profitable, world-class customer experiences. Credit must be given where it’s due—The VOID’s renowned customer experience was undeniably shaped by Clay’s genius."
BRAD RITCHIE | VP, OPERATIONS
THE VOID
Time, engagement, and focus is adjusted based on your needs and budget. Perfect for startups or lean teams who want strategic, hands-on executive leadership without committing to a full-time hire.
Have a specific initiative or challenge? I’ll work alongside your team as a temporary project specialist or leader to deliver outcomes that move the needle.
Whether you’re an agency, product team, or attraction group looking to co-create, license, or scale, I’m always open to smart partnerships that align with CX Immersive’s mission.
Tap the button to fill out the contact form and we can discuss more.
No pressure. No commitment.