TURN YOUR IMMERSIVE VISION INTO REALITY.
BRING YOUR NEXT-GENERATION ATTRACTION TO LIFE WITH EXPERT CUSTOMER EXPERIENCE STRATEGY.
DRIVE UNFORGETTABLE EXPERIENCES & REVENUE.
With over 15 years in the attractions industry, I’ve helped transformed visionary ideas into world-class experiences. Throughout my career I’ve been fortunate to have worked across theme parks, water parks, and location-based entertainment centers and with iconic brands like Disney Parks, The VOID, and JUMP.
My approach combines hands-on expertise, white-glove service strategy, and an unwavering focus on delivering exceptional Guest experiences. Whether you’re launching a new attraction or enhancing an existing one, I’m here to turn your vision into reality.
BRIDGE THE GAP BETWEEN VISION AND REALITY
Turn Your Idea into Memorable Guest Experiences: I’ve had the privilege of helping bring several immersive attractions concept to reality, turning creative visions into scalable experiences that captivate and engage Guests.
Streamline Your Operations for Seamless Execution: I’ve led the launch of immersive attractions across the world, working to ensure smooth operations across key markets like Hungary and Italy as well as New York, Orlando, and Las Vegas—delivering unforgettable moments while maintaining operational efficiency.
Boost Your Growth and Satisfaction with Proven Strategies: I’ve developed and implemented customer experience strategies that have contributed to significant increases in satisfaction scores and revenue, while supporting diverse sets of teams in embracing creativity, empathy, and excellence.
UNLOCK YOUR ATTRACTION’S SUCCESS WITH CX
What is CX?
Customer Experience (CX) is the intentional design of every Guest interaction. It bridges revenue, marketing, operations, and HR, turning vision into reality. In the attractions industry, CX creates lasting memories and loyal advocates by consistently delighting Guests of all ages, everywhere.
Why CX Matters?
In the world of immersive attractions, Customer Experience (CX) is the key to standing out. It’s what elevates an experience from average to unforgettable. I specialize in crafting tailored CX strategies that resonate with your Guests and keep them coming back.
Drawing on methodologies from industry leaders like the Customer Experience Professionals Association™, Forrester, and the Disney Institute, I customize my approach to fit your unique vision, budget, and goals. Whether you’re an emerging startup, a seasonal attraction, or an established destination, a well-executed CX strategy connects with Guests at every touchpoint, turning their visits into lasting memories.