For privacy reasons, my portfolio is limited to request only. If you’d like to view the portfolio, please contact me and I’d love to show you my previous work.

Here are some examples of deliverables I’ve spearheaded:

• Safety Signage - Packet of facility and attraction safety signage to satisfy insurance requirements, protect the company and employees, and set appropriate expectations for customers. Language is consistent with FAQs and online information.

• New Location Opening Timeline - A tried and true method of opening a new location-based facility for live operations as well as deliverables required.

• EAP Handbook - Documentation of an emergency action plan standard operating procedures for location managers.

• Training Flipbook - Training document to quickly scale a new hire with low-skilled, non-skilled employees to drive world-class service, regardless of operating structure.

• Accessibility One-Pager - An updated change management policy deployed to locations based on revised best practices to service guests with accessibility needs.

• Culture Booklet - Training booklet to help focus low-skilled, non-skilled employees to embody specific customer-centric culture principles.

• Escalation Path - How Guests are inbounded, services, and escalated on a property or to a centralized service center.

• Remediation Plan - How to service customers with specific remediation for low-skilled, non-skilled employees to consistently deliver exceptional service.

• Web FAQs - Frequently asked questions that are prioritized by data collected from inbound customer inquiries. These are consistent with signage, training, and documentation. Any revision is updated across any touchpoint for customers and employees.

• Location Calculator - A location calculator for projected revenue, projected costs like training, marketing, payroll, and easy-to-use calculators for throughput, pricing matrix, group pricing, and hours of operation.