CREATE BRAND AMBASSADORS.

WORKING WITH ME.

What I Bring
I’m not everyone’s silver bullet, but I bring a wealth of experience, passion, and a commitment to helping you build your vision. I balance professionalism with authenticity—I say rad, dope, and awesome because I don’t take myself too seriously, but I take my work seriously.

What I Promise
I’ll bring my passion, skills, and experience to help you bring your vision to life and tell your story in a way that resonates with your Guests.

I love working with

  • Kind, empathetic, and transparent organizations

  • Teams building something bigger than themselves

  • Authentic people who just get it

My SKILLS & SERVICES.

Customer Journey Optimization

  • Mapping & Happy Paths: Create seamless, engaging Guest experiences by mapping out ideal journeys.

  • Touchpoints & Pinchpoints: Identify key interactions and potential friction points to enhance the overall experience.

  • Flow & Design: Optimize the flow of Guests through your attraction to ensure a smooth and enjoyable visit.

  • Acquisition & Retention: Develop strategies to attract new Guests and keep them coming back.

  • Market Research: Understand your audience with in-depth research to inform your CX strategy.

Organizational Behavior & Culture

  • Brand Tone & Voice: Ensure your brand speaks consistently and effectively across all touchpoints.

  • Employee & Customer Voice: Foster a culture that values and integrates feedback from both employees and Guests.

  • Customer-Centric Culture: Build an organization that puts the Guest at the heart of everything you do.

  • Policy & Process Auditing: Review and refine policies to align with your CX goals and improve efficiency.

  • Employee Training Programs: Develop training programs that empower your team to deliver exceptional Guest experiences.

Tools & Metrics for Success

  • Satisfaction & Loyalty Tracking: Implement systems to measure and improve Guest satisfaction and loyalty.

  • Survey Design & Cadence: Create effective surveys that provide actionable insights at the right intervals.

  • Cross-Departmental Integration: Break down silos and ensure smooth communication across your organization.

  • Closed-Loop & Omnichannel Systems: Develop systems that provide a consistent experience across all channels and touchpoints.

  • Business Planning & Forecasting: Plan for the future with data-driven strategies that align with your business goals.

WORK FLEXIBLY.

Every attraction organization is unique, with different funding, budgets, growth cycles, and sizes. I’m committed to being flexible and finding the right fit for your needs, budget, and goals. If we’re a good match, we’ll find a way to work together that makes sense for both of us.

Here’s how we can work together:

  • Freelance

  • Project-Hire

  • Monthly Retainer

  • Short or Long-Term Contract

  • Advisory

  • Consultancy