WHAT EXECUTIVES ARE SAYING
“Clay is a visionary leader in Customer Experience, with an exceptional ability to craft and articulate strategies that set new standards in the attractions industry. His talent for turning big ideas into polished, high-impact experiences is unmatched, ensuring that every touchpoint is intentional and memorable.”
Evan Barnett|President
PYEK GROUP
“Clay is one of the most brilliant minds when it come to customer experience. He has a talent for understanding your mission and teaching core principles teams. Each member of the JUMP team understands that it is their job to “create a life-changing moment” for each Guest no matter the circumstances.”
James Jensen | CEO & Founder
JUMP by Limitess Flight
“I’d love to recommend Clay, whose success speaks for itself. He has a remarkable ability to take the creative visions of immersive entertainment pioneers and transform them into scalable, profitable, world-class customer experiences. Credit must be given where it’s due—The VOID’s renowned customer experience was undeniably shaped by Clay’s genius.”
Brad Ritchie | VP, OPerations
The VOID
WHAT PEOPLE ARE SAYING
“Clay lives and breathes experience. He's one of the few people I know who can cultivate an incredible Guest experience while still keeping it unique and personal to the brand. Clay genuinely cares about the Guest and seeks to minimize and eliminate any potential pain points. There's no doubt in my mind that his number one goal is to make sure the Guest's experience is as positive as possible.
While at JUMP, he brought his learnings and experience from his previous roles and education and helped us create the customer journey we have today. He not only thought about the tangible interactions, but also the digital and emotional ones as well. Clay recognizes that the Guest experience extends beyond what they physically interact with and seeks to create a wholly-encompassing experience. His enthusiasm, drive, creativity, empathy, and all-around positive attitude is contagious and admirable. Clay is great at managing, delegating, and communicating in a way that anyone is able to understand. In times of high stress, he maintained his cool. I never once saw him lose his temper, no matter the situation. When a problem arose, Clay made sure to listen and understand the situation and the employee's thought process. He is patient and understanding, without being too 'soft.' I truly enjoyed working with Clay and know that if I ever have the opportunity to work with him again, that'll be a lucky day indeed.
Madison Hill | JUMP
“Clay's extensive attraction experience make him an irreplaceable voice in customer experience. He understands Guests and their need to be supported in order for them to have an enjoyable experience. He is also a determined advocate for the operator, pushing for a seamless operational design that simplifies the operators' tasks.
As a leader, Clay is an engaged listener. Regardless of the topic, he works hard to understand the context of his employees' struggles, offering him a clear understanding and solid footing with which to problem solve. Lastly - I enjoy working with Clay. He's fun to talk to and makes work a nice place to be.”
Jessica Cooper | The VOID
“Working under Clayton’s leadership has been an incredible learning experience. Every day, he challenged me to think beyond conventional solutions while giving me the freedom to explore and execute my own ideas. His Training & Development programs provided the structure and guidance that helped shape me into the Guest Services Leader I am today.”
Jaizell Bay | Pyek Group
“Clay's #1 priority at The VOID was to create the optimal Guest experience. From his time at Disney and his education background, he designed an incredible guest experience that attracted investors, drove more customers to our locations, and helped scale the business to 14+ locations. Clay has a unique way of approaching guest pain points and has a knack for creating solutions to achieve optimal results. Regardless of where Clay works, I know if he developed the guest experience, I'd be a customer because I know I'd leave more than satisfied.”
Joel Jones | The VOID
“The first thing that comes to mind when I think of my experience working with Clay is his foresight. He has an incredible ability to use his prior experience and understanding and apply it to something completely new and unique. It was incredible to watch all his ideas come together precisely as he planned it. Another aspect of his work that stood out to me was his ability to bridge between all of the different teams within the business to come up with the best solution to give both customers and employees the best experience possible. I was able to watch just how vital that was to the business as time went on and just how smoothly everything was able to run because of his input. He’s been a fantastic leader and mentor, to the point that I try to emulate his mindset and perspective in my own work.
